[dkos Update] Pacificare folds, approves life-saving treatment for 17-year-old Nick Colombo
By Dopeman Posted in Archived — Comments (21) / Email this page » / Leave a comment »
Patient Revolt works.
Pacificare folds, just like Cigna did with Nataline. Hopefully this time it won't be too late. Say a prayer tonight for 17-year-old Nick Colombo.
Health insurer PacifiCare reversed its denial of advanced radiation treatment for a Placentia teenager, but the youth's supporters went ahead with a scheduled demonstration while waiting to see the company's decision in writing.The family of 17-year-old Nick Colombo was notified last night that PacifiCare would pay the estimated $100,000 bill for radiation treatment at the Mid America Sarcoma Institute in Kansas City. The family is hoping treatment can begin by next week.
But word of PacifiCare's decision came on the eve of a planned protest, after news of the boy's plight spread and friends started helping raise money for the treatment.
PacifiCare, according to Liz Jacobs of the California Nurses Assn., "capitulated when (Nick's story) went all over the Internet."
"They were pretty jammed," she said.
Please go and read the whole story. There has to be a national UPROAR every time one of them tries to pull this. The larger and quicker OUR response, the faster they will fold.
They won't be able to wait it out. It's awefully blunt to say they "wait it out" hoping the person dies so they won't have to pay. I was going so say "but..." but I couldn't think of anything.
California Nurses Association Press Release:
"I am extremely happy about PacifiCare's reversal," said Ricky Colombo, Nick's 19-year old brother. "The goal was to get treatment for Nick, and CNA/NNOC and other allies helped us with that. We decided to go through with the rally in order to get their decision on the record and make sure they back up their words -- and also because there are thousands of others in similar situations who can't get the care they need. We feel blessed to have this community supporting our family."This is the latest example of a "patient revolt," where friends, family, and healthcare activists demand treatments denied by for-profit insurance corporations. In this case, Nick's physicians pleaded with PacifiCare to approve a cancer treatment, only to be overruled by an insurance company medical reviewer. PacifiCare is owned by United Health, the nation's largest health insurer, and just last year was fined $3.5 million by the state of California for wrongly denying 133,000 cases in a two-year period.
(emphasis mine)
Patient. Revolt. We need more of this. More fighting back.
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x-posted at dkos.
http://www.dailykos.com/story/2008/3/26/05340/2720/724/484387
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{UPDATE}
My posting of this article on Daily Kos just got the Redstate Update:
I x-posted this at Redstate, just like I did with yesterday's diary, Hot stock tip:Meet Doctor Ho
I felt that yesterdays diary, like this one is bipartisan in that anyone along the political spectrum will think this is important. Yesterday's diary quoted Nyceve's listing of numbers to call. My guess is that some Redstate people called too.
I got a comment over there that I will post here as sort of an update from the other side. While about as close to 180 degrees from mine as an opinion can be, it's reasoned and well informed. This commenter is as glad as I am that the young man will get his treatment and it might save his life, but he views the good news through his own lens, like we all do:
Thanks for the update
by civil truthI'm glad for Nick and his family that bringing public attention got them help.
Interestingly, this case does demonstrate that even large companies can respond to marketplace pressures. By contrast, the experience of history indicates that government bureaucracies are far less responsive to taxpayer pressures.
Thus the irony is that this case actually is a point in favor of private sector involvement in the medical care system decision-making.
(And thanks for responding to my advice about indicating when you cross-post with dkos.)
My post at Daily Kos is now called
[RedState Update] Pacificare folds, approves life-saving treatment for 17-year-old Nick Colombo
It features your quote (updated this post the same way).
I posted this in a few other locations, and decided to stop sign up here. I wanted to get those numbers out and I think this is a story (and calling those numbers a form of activism) was something that can be appreciated by anyone along the political spectrum.
There are conservatives who post at dkos and as long as they are respectful, they are respected. I've seen several blogs by stated Republicans make the Rec. list.
A recent dkos poll:
If I were commander-in-chief ...I would withdraw all U.S. troops from Iraq over the next 100 years
0% 118 votes
I would withdraw all U.S. troops over the next 10 years
0% 65 votes
I would withdraw all U.S. troops over the next 5 years
2% 351 votes
I would withdraw all U.S. troops over the next 2 years
13% 1671 votes
I would withdraw all U.S. troops over the next year
15% 1888 votes
I would withdraw all U.S. troops as fast as logistically possible
49% 5989 votes
I'd get all U.S. troops on planes and have them out by May 1
6% 756 votes
I would send more troops and make the surge really work, then withdraw
2% 254 votes
I would send more troops AND invade Iran
5% 696 votes
Other
1% 229 votes
12017 votes
A full 7% of Kossacks polled (over 900 people) would "send more troops and make the surge really work, then withdraw" or "send more troops AND invade Iran". Throw in those who would stay in Iraq 5, 10 or 100 years and you're close to 10% (about 1500 people).
Obviously there is a left slant to my writing and opinions, that's who I am, but there are conservatives who will be outraged at the death of somebody's child in the same of cost containment and critical of the priorities of these doctors.
When I write something that I feel has some bipartisan relevance I'll post it here.
"There comes a time when a rat's gotta ask himself: what's in it for the rat?" - Templeton
Just read over that and it's full of type-o's... typing fast, trying to update here and dkos at the same time... I hope my point comes across.
On many things we are not as divided as our politics suggest.
Oh.. and Kumbayaa.
a lot of people probably checked as soon as logistically possible, as if that would be faster than 1 year. Maybe not, that may be an unfair characterization of their level of strategic military knowledge.
If it was not, I'm reminded of the sarcastic John Lennon lyric from "Revolution."
"We'd all LOVE to see the plan."
As for the insurance industry, don't be shocked. The simple problem here is that it isn't their kid. That's the same thing we would face w/ the gubbermint as a single payer.
Can you imagine what would happen if the Gubbermint were ordered to reduce expenditures and put some smart-alecky ORSA on the problem?
"I believe we must adjourn this meeting to some other place." - The last recorded words of Adam Smith.
"as soon as logistically possible" could mean more than a year. It means no timeline. It doesn't claim any level of "strategic military knowledge". The order from civilian leadership (via mandate by we, the voters) will get to get out, completely out, as soon as is as logistically possible. The plan to execute the mission to exit as quickly and safely as logistically possible will be drawn up and carried out by military leadership.
....healthcare? Do you think the government in Britain doesn't deny services because they don't have enough resources? In fact, it's far worse under a government system, because it is 100% under control of the state. The patient has no recourse. At least under a private system, there are other providers to go to. In a single-payer system, the state has a monopoly, and you have abide by whatever decision the health bureaucrats make for you. You, the patient, and your doctor really have no control over your health treatment. It's all in the hands of faceless, uncaring, unfeeling government bureaucrats.
Anytime the beneficiary of the service is separated from the entity that actually pays for the service, you are going to have problems. That exists in our private, insurance driven system today, but it is still worlds better than a socialistic system in which government has complete control over everyone.
“.....women and minorities hardest hit”
denials once the single payer model is in place, but they will based on better reasons than profit. Sometimes every treatment isn't viable or medically necessary (even though a dying patient or dying patient's family may think it is).
The difference is that it will be the patient's treating doctors who will give the yea or nay. Doctors who are most loyal to their patients, not their stockholders. I urge you to read my other story here, about Dr. Kang and Dr. Ho, Chief Medical Officers for Cigna and Pacificare respectively.
Compare the structure of Medicare with the private managed care model. My facility takes both. A Medicare patient comes in, is assessed, and the course of treatment ordered by a physician is started immediately.
Periodically, Medicare audits our charts. If everything isn't kosher (if every admission and treatment reviewed was not determined to be medically necessary) the facility gets in trouble. If there is a pattern of this, the facility gets in BIG trouble.
Following are the basic steps:
Payment is denied for services or days deemed to be not medically necessary. Fines can be imposed as well.
The facility is flagged and audit frequency is increased. If more problems are found, audit frequency (or percentage of charts audited) is increased. This continues incrementally up to 100% auditing.
If there are enough problems, Medicare will shut you down. Actually all they do is eliminate their contract with the facility, in the current private managed care world that is death because ALL of the private insurance companies will follow suit. Either way, it's death by attrition.
One key difference is that if my hospital makes the mistake and admits a Medicare patient who doesn't meet criteria and Medicare denys the claim (after the fact - treatment rendered), the patient doesn't start getting calls from our collection department.
If the same thing happens with a private insurer after the fact - treatment rendered - and yes, this does happen even with "pre-authorization" which is really only authorization to begin care pending review and NOT a guarantee to pay, the mistake of the insurance company AND the facility result in a big, fat unexpected bill for care which the facility AND the insurance company told the patient was covered.
What if I have an aching knee and I want knee surgery? To me, that is medically necessary. So you want government bureaucrats deciding what is and what is not medically necessary? That's a scary, SCARY world you paint, pal.
Second, who will "decide" what a procedure is worth? Will some government health bureaucrat arbitrarily decide how much an open-heart surgery is worth? How do you do that in absence of a market? I guarantee you that a health care provider/doctor and the government will have disagreements over how much a procedure is worth.
What if a doctor doesn't want to perform a procedure for an arbitrarily decided price that he deems is too low? Will the government force him to do it? Will the government force him to retire from his practice?
I thought liberals believed in freedom and liberty.
“.....women and minorities hardest hit”
Not A doctor, YOUR doctor. YOUR doctor, the one who has examined your knee in person. the one who looked you in the eye, shook your hand and told you he could fix it. The doctor whose primary responsibility is your knee, not next quarter's projections.
The problem is bureaucracy. The cost absorbed by the system (and in the case of single-payer, the taxpayer) for all the things that can increase cost - including frivolous lawsuits and and fraud - will be FAR outweighed by the elimination of bureaucracy.
Did you catch that? More bureaucracy in the private sector than the public sector. FAR more.
The problem is pre-authorization. THAT is what makes your health care expensive.
You would be amazed to know the number of man-hours that go into the pre-auth and concurrent review process. We're not talking cheap labor either, these are well-paid, skilled, licensed employees who are tied up for hours. And hours.
Wasting our time. Spinning our wheels.
A pre-auth means one nurse (me) providing clinical data to a nurse at the insurance company (who has never seen the patient) to justify the care. Calls, voicemails, faxes... it can take hours.
So at the end of the process the reviewer might authorize two days. This, when we BOTH know full well that this is a course of treatment that takes 5-7 days.
So after the two days, another process is initiated to justify continued care. This next step is FAR more in depth, because every treatment or medication rendered, every test ordered has to be justtified by the hospital nurse to the insurance company nurse. Keep in mind - BOTH nurses know it will take at least 5 days.
So after this, the reviewer might authorize one more day, and the process will be repeated every day for the remaining 3-4 days until the patient is discharged. All of this is utterly, utterly useless. It is a wasteful burearocratic dance that you pay for.
I thought conservatives believed in cutting bureaucracy to save money.
"There comes a time when a rat's gotta ask himself: what's in it for the rat?" - Templeton
where I work is about $4000.
If you count the manhours in pre-authorization and concurrent review that I and other nurses spend (including the nurses at the insurance company), you are probably looking at about 1/4 of that cost.
Not to mention, when the review escalates to a doctor-to-doctor review (our doc justifying the care to their doc) and you calculate in the cost of THEIR time... wow.
"There comes a time when a rat's gotta ask himself: what's in it for the rat?" - Templeton
I just had a procedure, disc removal in my neck. It was the most painful 7 months of my life.
My doctor wanted to due a procedure that was appoved by the FDA last July...all in all, a better option than spinal fusion.
The 'nurse' that looked at the pre cert cancelled my surgery less than 24 hours before...no reason given. That sent my surgeon and his team into a frenzy to re submit for another procedure, just so I could get relief. All in all, the new procedure would have been better now, and in the future...
What is your answer to the joke that is pre- cert?
" Got to love the Lord for making things like that."
Morally Compromised
I am one of those, what you called a 'pre-cert' nurse. What happened was ot that nurses decison, it was the ins. company. That nurse doesn't make the decision. That nurses only role is to communicate your clinical information to the ins. co.
My guess is that nurse fought tooth and nail to get you that procedure, but lost. Some times we lose. In the end they have to power to say no.
The hardest part of my job is turning patients away. It happens every day - I know they need the care, my doctor (their doctor) has ordered it, but the insurance comany said they won't pay. I do it every day.
The answer to the joke that is pre-cert is eliminate it, and the bureaucracy that goes with it (including my job). I described the Medicare model ina comment above. No pre-cert. No surprise bill if care is denied after the fact.
"There comes a time when a rat's gotta ask himself: what's in it for the rat?" - Templeton
Why is all this bureaucracy is place if it is just wasting money? You would think that a private profit-making insurance company would see a great opportunity here: chop out all this waste, charge half of what the other companies do, and still make a bundle of profit (and please their patients). What is keeping insurance companies from doing this?
savings to them. If the treatment is denied, they don't have to pay for it. If they deny after the fact, after the treatment is rendered, the patient ends up getting hit with the cost, so they don't have to pay for it.
If the patient dies while waiting for a major pre-approval (one so large that the hospital isn't willing to risk absorbing the cost by going ahead with the treatment), they don't have to pay for that either.
This system works for them, it just doesn't work for you.
"There comes a time when a rat's gotta ask himself: what's in it for the rat?" - Templeton
But the wasted money is not going into profit, it is paying for the red tape. You yourself said that they are paying nurses to fill out a bunch of forms. They are paying for extra managers and secretaries to push paperwork. This isn't profit.
At the very least, even if what you say is true, why go to a government paid system? Why not just pass a law that says that insurance companies have to pay for everything the primary care physician orders? Why not go for the simplest solution? If the problem is non-coverage, how does a government system solve it in a way that a private system could not?
Just like frivolous lawsuits are expensive (although far less so than the red tape), so just as with law suits, the cost of avoiding them is weighed against the cost of anticipated court settlements.
It's not that ALL of the money saved in denials goes to profit, just the money from denials less the bureaucracy costs (and in some cases, court settlements). That formula must have proven to be more profitable than eliminating the bureaucracy and not denying care. Remember, care is very expensive (even when you consider the bureaucracy that would be eliminated on the provider's end).
It's a very complicated formula that works mostly for stockholders, not patients. Health care, like fire or police services shouldn't be profit-based.
If your house is on fire or somebody is shooting at it, there are fire and police services to save you. It should be the same if you are going to die and there is a medical treatment available that can save you.
"There comes a time when a rat's gotta ask himself: what's in it for the rat?" - Templeton
You didn't answer a single point I put forward. The bottom line in a single-payer, socialized system, is that government bureaucrats have COMPLETE AND TOTAL CONTROL over YOUR health care. Whoever actually PAYS for the service has the ultimate control. That's true in everything, not just healthcare.
In the name of "equal access" the government generally forbids patients from purchasing medical services outside of its system. Canadian law makes it difficult or impossible for citizens to spend their own honestly earned money on medically necessary care for themselves or their loved ones, even when both the doctor and the patient are willing.
So much for patient freedom.
To guarantee "free" health care, a government must force the individual to pay for everyone else's medical care and limit his freedom to pay voluntarily for his own. With bureaucrats deciding who receives what, the individual is therefore forbidden from spending his money according to his own rational judgment (and the advice of his doctors) as to what's best for his health. When a government forces people to act against their own interests, it's no surprise that the results are misery and death.
Fortunately, Canadians are starting to recognize the problems inherent in "single-payer" health care and are taking very small steps towards limited private medicine. Recent landmark court cases up north have eroded a crucial part of the socialist Canadian system: the ban against Canadians purchasing their own private care. America must not repeat Canada's mistakes. As P. J. O'Rourke said, "If you think health care is expensive now, wait until you see what it costs when it's free."
“.....women and minorities hardest hit”
that does not require pre-cert right?
So if a patient doesn't like pre-cert they have a right to go and purchase those other insurance companies.
Fighting for conservatism one day at a time.
"There comes a time when a rat's gotta ask himself: what's in it for the rat?" - Templeton
This case is not simply about a company making a profit. A non-profit company or government provided health care would face the same difficult choice. I hope this treatment works and this kid gets well, but what happens if he dies anyway? If they pay for experimental treatments and he dies then the money is wasted. It is not wasted because it is not going for profit. It is wasted because it will not be used for more reliable treatments on someone who has a greater chance of responding. It is not just one child either. You give an example of 133,000 cases. How much money does that added up to? From where does that money come? It is not just money. Money means drugs to deal with heart disease for some, a roof over your head for others, or even food on the table for still others.


I'm glad for Nick and his family that bringing public attention got them help.
Interestingly, this case does demonstrate that even large companies can respond to marketplace pressures. By contrast, the experience of history indicates that government bureaucracies are far less responsive to taxpayer pressures.
Thus the irony is that this case actually is a point in favor of private sector involvement in the medical care system decision-making.
(And thanks for responding to my advice about indicating when you cross-post with dkos.)
And Rightly So!