Red State reads the 9/11 Report so you don't have to: Part One
By tacitus Posted in War — Comments (10) / Email this page » / Leave a comment »
This series, which will take on the 500+ page 9/11 Commission Report in a more or less chapter-by-chapter fashion, is intended to give you a breakdown of the main points and revelations (along with some commentary, of course) that weren't necessarily hitherto available in the public sphere. Presented as a civic public service by Red State. Enjoy, and learn.
Chapter One, pages 1-46
"WE HAVE SOME PLANES"
The first chapter opens with a series of harrowing accounts of the known events prior to the hijackings and on board the doomed aircraft.
Read on.
In the section covering aircraft boarding, a tragic series of "security" measures
are undertaken -- apparently the hijackers alerted some suspicions, but not
enough to prompt any person to preventive action. Main points include:
The Computer Assisted Passenger Prescreening System, or CAPPS, proved particularly useless on the morning of September 11: hijackers Mohammed
Atta, Satam al Suqami, Wail al Shehri, Hani Hanour, Khalid al Mihdhar, Majed Moqed
and Waleed al Shehri were all flagged by the CAPPS system as needing further
security scrutiny. The response of ground personnel was to hold their checked
baggage until they were confirmed aboard the aircraft, presumably on the thesis
that this indicated an absence of bombs on that baggage. Why this remained a valid
thesis given the two prior decades of Islamic and Tamil suicide terrorism is
unaddressed by the Report. As the Report dryly remarks, "This did not hinder
Atta's plans."
Two of the terrorists traveling with Marwan al Shehhi were unable to understand the standard security questions at check-in, and had to be walked
through them slowly until they gave the correct answers.
One of the Hamzi brothers had no photo ID but was allowed to board. His checked bags were also held off the plane until he was confirmed aboard.
Nawaf al Hamzi and Majed Moqed both set off metal detectors and were wanded in a "marginal" fashion by security personnel, who found nothing and did not bother to
resolve the source of the detector alarm.
The sections covering the hijackings themselves contain little that is not already
public knowledge. Notable points include the following:
Of especial note is the professional cool-headedness of Flight Attendants Betty Ong and Amy Sweeney on board American Flight 11, which plowed into the North
Tower of the WTC complex. Both Ong and Sweeney contacted various American Airlines
corporate and operational centers to report the hijacking and communicate
information to ground personnel. The decision to contact employers instead of
public authorities turned out to be a good one, as events would show.
Chillingly, the Report reveals that the flight crew of United Flight 175 (which destroyed the WTC South Tower) heard but did not understand the
unintentionally-broadcast announcement of American Flight 11's hijacking. It is
also reveals that the Flight 175 passengers were apparently debating a revolt like
the one that happened on United Flight 93, but ran out of time in which to stage
it.
American Flight 77, which hit the Pentagon, was the flight on which it was reported that the hijackers possessed box cutters. Once the hijacking of Flight 77
was made known to the American Airlines corporate hierarchy, the company took the
first action of the day to ground aircraft. At 9am, American Airlines Executive
Vice President ordered a ground stop (no further takeoffs allowed) for all American
aircraft in the Northeast. Once the hijacking of United Flight 175 became known,
American ordered a ground stop nationwide. This was the first of a few notable
occasions when corporate air control hierarchy proved more intuitive and responsive
than the government hierarchy -- although not perfectly so, since American failed
to issue cockpit security warnings to its aircraft already in flight.
FAA controllers in Boston, having tracked two hijackings, asked the FAA's Herndon Command Center, from which air traffic control for the entire nation was
coordinated, to "get messages to airborne aircraft to increase security for the
cockpit." This request was made at 9:07am: four minutes after the second WTC tower
was hit. The Herndon Command Center failed to do this. At 9:19am, a United flight
dispatcher took the personal initiative to begin warning United flights, including
Flight 93 at 9:24am, to beware of cockpit intrusions. Four minutes later -- 21
minutes following the failure by the Herndon Control Center to accede to FAA
Boston's request -- Flight 93 was hijacked.
One member of the Flight 93 hijack team, Mohamed al Kahtani, was absent, having been refused entry to the United States the previous month at the
international airport in Orlando, Florida. The Report does not mention any attempt
by law enforcement to investigate Kahtani's background or reasons for wanting to
enter the United States.
The passenger assault on the Flight 93 hijackers was vigorously pressed until the very moment of the crash into a field outside Shanksville, Pennsylvania. The
crash was not the result of a struggle per se, but rather a conscious decision on
the part of the hijackers who feared an imminent passenger entry into the cockpit.
It is useful to reflect on the tactics used by the hijackers, wherein four to five
men without firearms were on four occasions able to seize control of a craft in the
face of dozens of presumed opponents. Lack of numbers was compensated for by
clarity of purpose, thorough preparation, and ferocious discipline: a recipe for
victory against the odds quite familiar to readers of Victor Davis Hanson and
students of colonial warfare.
The Report reveals a cascading series of failures, miscommunications, confusion and
lack of assertion of authority amongst and within the government agencies tasked to
respond to the hijackings:
FAA officials told the Commission that it was solely up to air carriers(!) to warn aircraft of security threats. A senior FAA official told the Commission that
the FAA had no power to tell the airlines to relay instructions or information to
their pilots. Both these statements are false.
As it transpired, air traffic control sectors had no standardized means of monitoring events in adjacent sectors, nor of passing information to adjacent
sectors. Knowledge and events within the sectors was not even necessarily passed
on to the nationwide Herndon Command Center.
NORAD, the joint US-Canadian military air sovereignty command, was almost wholly oriented toward threats emanating from outside North America, to the point
that pilots aloft over Washington, DC, went without instruction to monitoring the
inbound approaches from the Atlantic Ocean even as the Pentagon was hit by an
aircraft coming from the west.
Protocols in place for communication between NORAD and the FAA were cumbersome and were not followed on September 11. There was no protocol whatsoever to provide
for a shootdown of hijacked aircraft.
Upon being informed at 8:28am that American Flight 11 was hijacked, the Herndon Command Center violated hijack protocol when it failed to contact the
National Military Command Center (NMCC) at the Pentagon to request a military
escort for the hijacked aircraft.
FAA Boston elected to bypass protocol and the Herndon Command Center and contact NORAD's Northeast Air Defense Sector (NEADS) on its own initiative. It
first tried to contact a long-gone Atlantic City NEADS post before reaching an
active post. This contact at 8:37am was the first notice that any element of the
United States military had that a hijacking was in progress. F-15s were scrambled
from Otis AFB nine minutes later, but NORAD had no idea where to route them. At
the same minute, American Flight 11 struck the WTC North Tower.
The same air traffic controller at FAA New York was handling both American Flight 11 and United Flight 175, and in the course of searching for the
(first-hijacked) former, did not notice problems with the latter for several
minutes. Once a hijack was finally noticed on 175, the FAA New York controller in
charge attempted at 8:55am to notify FAA regional managers, but was rebuffed --
they were too busy discussing the hijack of American Flight 11. Eight minutes
later, 175 crashed into the WTC South Tower.
NEADS was not notified of a second hijacking until about the same time as the second hit on the WTC towers. Upon learning of this second attack, it directed
fighters previously airborne over the Atlantic Ocean to begin combat air patrols
immediately over Manhattan.
Due to faulty assumptions -- first of a crash, then of an incorrect heading -- on the part of FAA Indianapolis (in whose sector it was hijacked), American Flight
77 was untracked and unmonitored by any FAA or military facility for a full 36
minutes after its hijacking. It was finally found heading swiftly inbound into
Washington, DC, airspace by the control tower at Dulles International Airport.
The only military escort/interception of any of the hijacked aircraft came when a National Guard C-130H was routed by controllers at Reagan National Airport
to track American Flight 77. The crew witnessed the crash into the Pentagon.
Later, while on their original flight path, the crew would also witness the crash
plume of United Flight 93 in Pennsylvania.
FAA Boston relayed information to NORAD that American Flight 11 was inbound to Washington, DC, long after that flight had struck the WTC complex. The source of
this report has never been identified. As a result, fighters were scrambled from
Langley AFB. They promptly headed out to sea to guard against an external threat.
FAA Boston falsely identified Delta Flight 1989 to NORAD as a potential hijack based solely on the premise that it too was a Boeing 767 outbound from Boston.
Despite it having been identified as a hijack, no one at the FAA told the military about United Flight 93.
At the close of the subsection on the civil and military air control response, the
Report has a curious passage on false statements and testimony made by military
officials to the Commission. The Report does not speculate as to the origin or
purpose, if any, behind the falsehoods. It is such a curious and bizarre passage
that it is worth quoting in full here:
In public testimony before this Commission in May 2003, NORAD officials
stated that at 9:16,NEADS received hijack notification of United 93 from
the FAA. This statement was incorrect. There was no hijack to report at9:16.
United 93 was proceeding normally at that time.In this same public testimony, NORAD officials stated that at 9:24,
NEADS received notification of the hijacking of American 77. This statement
was also incorrect. The notice NEADS received at 9:24 was that American
11 had not hit the World Trade Center and was heading for Washington,
D.C.In their testimony and in other public accounts, NORAD officials also
stated that the Langley fighters were scrambled to respond to the notifications
about American 77,178 United 93, or both. These statements were incorrect as
well. The fighters were scrambled because of the report that American 11 was
heading south, as is clear not just from taped conversations at NEADS but also
from taped conversations at FAA centers; contemporaneous logs compiled at
NEADS, Continental Region headquarters, and NORAD; and other records.
Yet this response to a phantom aircraft was not recounted in a single public
timeline or statement issued by the FAA or Department of Defense. The inaccurate
accounts created the impression that the Langley scramble was a logical
response to an actual hijacked aircraft.In fact, not only was the scramble prompted by the mistaken information
about American 11, but NEADS never received notice that American 77 was
hijacked. It was notified at 9:34 that American 77 was lost. Then, minutes later,
NEADS was told that an unknown plane was 6 miles southwest of the White
House. Only then did the already scrambled airplanes start moving directly
toward Washington,D.C.Thus the military did not have 14 minutes to respond to American 77, as
testimony to the Commission in May 2003 suggested. It had at most one or
two minutes to react to the unidentified plane approaching Washington, and
the fighters were in the wrong place to be able to help.They had been responding
to a report about an aircraft that did not exist.Nor did the military have 47 minutes to respond to United 93, as would be
implied by the account that it received notice of the flight’s hijacking at 9:16.
By the time the military learned about the flight, it had crashed.
The subsequent subsection, on "national crisis management," focuses on the actions
of the nation's political leadership and their bureaucratic apparati. Key points
include:
Upon learning of the hijacking of American Flight 77 from his wife Barbara, who was on board, Solicitor General Ted Olson's first reaction was to call --
unsuccessfully -- the Attorney General of the United States.
The FAA, White House and Defense Department convened a teleconference to manage the crisis sometime before 9:30am. As none of the appropriate officials
from the FAA or Defense were present until at least 10am, the teleconference was
useless for some time. Furthermore, no information from this teleconference was
passed on to the NMCC for at least an hour.
FAA and Defense were also participating in a separate multiagency crisis teleconference starting at 9:20am. This too was a nearly worthless exercise for
all concerned.
At the NMCC, yet another teleconference was begun at 9:29am. No one connected the FAA to the call, and so this call too was functionally useless and was quickly
discontinued. The NMCC reinitiated the call at 9:37am. It would last eight hours.
FAA personnel continued to be denied access to the call due to a lack of secure
phones. The FAA official who finally joined the call at 10:17am had no authority,
information or access to decisionmakers regarding the hijackings.
The top NORAD command echelon at Cheyenne Mountain, Wyoming, did not attempt to exercise authority in the crisis until 9:49am, when it ordered all air
sovereignty aircraft aloft and armed.
After receiving the news of the second WTC strike while in Florida, the President's staff communicated with the White House Situation Room, but not with
the Defense Department.
The President testified to the Commission that he was frustrated by his inability to reach key officials. Phone lines to the Secretary of Defense, the
White House, and the Vice President continually dropped the calls.
The Secret Service established a direct line of communication with the FAA at some point in the morning. Even after United Flight 93 crashed, the Secret Service
continued to receive FAA reports -- apparently based upon projections -- that the
aircraft was rapidly inbound to Washington, DC.
Command authorization granted by the Vice President to shoot down incoming aircraft was never passed on to a single interceptor aloft at any point during the
morning. However, a single unit -- the 113th Wing out of Andrews AFB -- did send
fighters aloft with permissive engagement rules as a result of that unit's
commander taking the initiative to directly contact the Secret Service.
The unfortunate picture revealed by the Report is of a government utterly
unprepared and unable to perform government's most basic task -- the protection of
its own citizens and territory. We'll be looking at the Report's recommendations
for fixing this as we move further in.
Next: THE FOUNDATION OF THE NEW TERRORISM
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Red State reads the 9/11 Report so you don't have to: Part One 10 Comments (0 topical, 10 editorial, 0 hidden) Post a comment »
Well done, Tacitus.
It doesn't surprise me in the least that the corporate response was far more effective than the government response, of course. Corporations are accountable -- to shareholders, to customers, even to so-called "trial lawyers."* They have incentives to plan for the worst scenarios, and to act quickly when they arise. (As with all generalities, exceptions will abound.)
I suspect I'm preaching to the converted on this site, though.
Again, many thanks. Great summary, trenchant analysis.
von
*Can we please, please stop tossing around trial lawyer as an epithet? If you spend a second to think about it, you'll realize it makes absolutely no sense.
Thank you so much for going through this effort. Its pretty tough to read how clsoe we could have been to preventing or mitigating this disaster on so many levels.
To me, though, it sounds like instead of more processes and government we just need more effectiveness and more enforcement of what we have. What if we had an effective screening process? What if the guys patting the hijackers down were just a tiny bit more thorough? Its depressing...
But again, this is great. Thanks!
Except that we use the term as a shorthand for "personal injury/medical malpractice/products liability injury/ first party insurance plaintiffs'" lawyers. Technically, I'm a trial lawyer -- I do grown-up-lawyer things like hearings and depositions, and even trials -- and I'm defense counsel in 98% off the litigations I touch.
The problem is, technically, Plaintiff simply means "the guy suing." This could be an individual, a class, a corporation, or a dead guy. I eagerly await another term. I use "Plaintiffs' lawyer," knowing fulll well that it's inaccurate, just slightly less so than "trial lawyer."
It doesn't help, by the bye, that the Plaintiffs' Bar has such bodies as The American Trial Lawyers Association, the National Trial Lawyers Bar, and others that use those very words. Pompous schmucks think of themselves as the only "trial lawyers."
is the apparent lack of seriousness of personnel with regard to security procedures. Security procedures were looked at by both the passengers and the security personnel as almost a ritual dance.
The hijackers managed to exploit our comfort and false sense of safety. The rote and unserious manner with which security procedures were performed were by far the biggest reason the 9/11 operations succeeded to the extent they did. It seems to me that if the far less rigorous procedures in place that day had been properly performed, most if not all the hijacking probably wouldn't have happened.
I don't mean to suggest that the passenger security process was solely responsible for 9/11 - clearly it wasn't. But it looks to me like even a reasonably small level of precision in the screening process would have been likely to greatly mitigate the disaster.
Back then? Two stupid questions, no planes had been hijacked or blown up in over a decade (well, excepting Flight 800, but most folks don't think that was blown up).
Folks were lax because we didn't know the stakes. I would to God we had, but we didn't.
Except that we use the term as a shorthand for "personal injury/medical malpractice/products liability injury/ first party insurance plaintiffs'" lawyers. Technically, I'm a trial lawyer -- I do grown-up-lawyer things like hearings and depositions, and even trials -- and I'm defense counsel in 98% off the litigations I touch.
This deserves it own thread, but "trial lawyer" or "plaintiffs' lawyer" really mean "lawyers who represent individuals against corporations on contingency, and/or who bring class action lawsuits." Putting aside the class action bar for a moment (spit -- I was on the front lines of some of the insurance class action cases of the turn-of-mellenia [e.g., "diminished value"]), what's left are, essentially, the PI plaintiffs' bar, the med-mal plaintiffs' bar, and the labor bar. (There's obviously some overlap among them.)
The PI, med-mal, and labor bars essentially all work on contingency. They have to: Only one person out of ten thousand can afford the costs of modern litigation. To recover the costs of filing suit and make the risks pay off, then, contingency lawyers need the possibility of a large award. (If X = percentage chance of winning or settlement; Y = percentage portion of proceeds if the case is won; and Z = the dollar size of expected win or settlement, the expected value of a case to a contingency-fee lawyer is roughly x times y times z. Z has to be pretty high to make it all worth while.) Because of this calculation, a mere cap on punitives (or whatever) means that a number of meritorious cases will not be brought. It's inevitable.
BTW, I'm a "big corporation" trial lawyer as well (these days, it's mostly intellectual property litigation and some RICO/fiduciary breach defense). I support tort reform. But the system is far more complex -- and, in many ways, far more flawed -- than the simple "defense lawyer good, plaintiff lawyer bad" formulation that gets tossed around. I'd like to see Republicans begin to address the actual flaws in the system, rather than continue to try to score cheap partisan points in a way that essentially obscures the debate. (God knows that the Democrats will never do so on this issue.)
I am very distressed by the NORAD lies. I tend (stupidly) to believe people tell the truth, even when it's to their disadvantage. It leaves me thinking my friends who automatically disbelieve self-serving government statements aren't so wrong after all.
I'd say easily one in a thousand could afford a full-blown litigation. Complex litigation I grant you.
And I dispute the idea that the cap would kill contingency cases. I used to work for the Dark Side, and we did quite well by only taking meritorious cases (by which I mean, we didn't file the complaint as soon as the client walked out the door), and in every case, we were below the cap on punitives. The actual damages were enough to more than compensate on our share (and that's with reducing our share quite frequently to help our clients out).
I concede that this isn't simple; Lord knows I knew some cruddy defense attorneys, and I know more now. But I've since realized that the nature of Plaintiffs' practice tends to draw the scummier members of the Bar like flies. I kinda lucked out before. (I interviewed with a very successful plaintiffs' lawyer who left me feeling existentially unclean by the time we were done.)
I don't begrudge the contingency system; but given that all I hear from the Plaintiffs' bar is carping and moaning about how they barely pull through (they can barely afford their Rolexes), you'll pardon me if, while I see the whole system in need of reform, I'd like to start with their end, too.
And don't get me started on how many times I have to start a conversation with a client this way:
Technically, there's nothing wrong with what you're doing; however, I guarantee you're going to get sued over it. You'll win, but it'll cost you thousands. I'd suggest you instead spend all of that money stopping litigation before it starts.
You're right, though: This is a comment for another time.
I'd say easily one in a thousand could afford a full-blown litigation. Complex litigation I grant you.
My experience is different, but my practice may not be typical of a PI or labor practice. (The cost to bring or defend a simple patent infringement claim almost always exceeds one million dollars in fees; civil RICO claims can also be costly, particularly where your opponent is well funded; class action claims are similarly costly, even if the class is ultimately not certified.)
And I dispute the idea that the cap would kill contingency cases. I used to work for the Dark Side, and we did quite well by only taking meritorious cases (by which I mean, we didn't file the complaint as soon as the client walked out the door), and in every case, we were below the cap on punitives. The actual damages were enough to more than compensate on our share (and that's with reducing our share quite frequently to help our clients out).
I don't think it'll kill contingency cases, but it will almost certainly decrease the chance that certain meritorious cases will be brought. But, you're right, this is for another time. Again, I'm not against tort reform -- the systems needs it desperately. I'm just opposed to the good-vs.-evil formulation of the debate.

Thanks, tacitus. This is a lot of work, but extremely valuable. There's so much to absorb here -- so many details both terrifying and frustrating, and in places hard to believe. I think we all know by now that our government was woefully unprepared to deal with such a crisis, but the extent of our unprepardness is difficult to fathom. The one detail, that, even at this juncture nearly 3 years later, jumps out to my eyes, is the part about the dropped phone calls. Dropped phone calls! I would assume these would be of the wireless nature, (although the report refers to phone "lines"), but still, isn't the U.S. the state with the most advanced telecommunications network (apparently not any more)? And can't the security apparatus and command/control network afford the most robust telecoms systems money can buy? I would have though the legacy of the cold war would have seen to that. What if we had been under nuclear attack? I'm guessing that perhaps the huge volume of calls that morning wreaked havoc with the country's communications infrastructure, but who knows?
Anyway, thanks again for this service.